FAQ’s

So you’re ready to buy a water feature, what do you do next? Awesome! Let’s get you set up. Here’s how the process works:  

1. Fill out this form on our website
2. We’ll then need you to upload pictures of your backyard
3. After you’ve sent us your pics, go to the Project Planner. On that page tell us what you’re interested in
4. After you’ve filled out your info on the above 3 steps, you’ll get to book your initial phone call.
5. After your phone call, our designer will ask you either to come to the store and pick out a water feature in person, or schedule an in person consultation at your home
6. Sign off on the contract and work will start as soon as our schedule allows!

  That’s it! Can’t wait to talk to you!    

How much does a water feature cost?

Great question, and one you need to know the answer to. We have a couple ways in which you can find out.

1. We’ve built a special tool on our website called the Project Planner that let’s you “build” your own project and you can see exactly what costs what
2. We have physical water garden displays at our store in Denville NJ. Come on out and see them for yourself, they are all labeled with signage and pricing. You’ll be able to see some of the water features listed on our Project Planner in person at our store.

If you’re refilling your pond more often than usual, that’s a sign something’s off. Leaks can happen from a torn liner, cracked plumbing, or even a shifted rock. Look for soggy ground nearby, sudden drops in water level, or water staining around the edges. We do leak detection all the time, and we can help pinpoint the issue.

Sure, some folks try — and we even have DIY articles to help! But here’s the deal: if you’re not sure whether it’s the liner, plumbing, or the skimmer, it can turn into a guessing game real fast. We’ve been fixing water features for over 20 years, so if the DIY route gets frustrating, we’re just a call away.

We see this a lot. Your friend meant well — but now you’re stuck with a water feature that doesn’t work right. Whether it’s plumbing issues, poor design, or filters that just can’t keep up, we’ve got the experience to redesign or renovate it so it actually works… and looks beautiful.

Every project’s different. A quick pump swap is a lot different than reworking an entire filtration system. After a site visit, we can give you a realistic quote — and no, we won’t pressure you into stuff you don’t need.

Absolutely. Whether it’s a bubbling urn, a spillway bowl, or a pondless waterfall, we’ve got the tools and the know-how to get it flowing again.

So you’re ready to buy a water feature, what do you do next? Awesome! Let’s get you set up. Here’s how the process works:  

1. Fill out this form on our website
2. We’ll then need you to upload pictures of your backyard
3. After you’ve sent us your pics, go to the Project Planner. On that page tell us what you’re interested in
4. After you’ve filled out your info on the above 3 steps, you’ll get to book your initial phone call.
5. After your phone call, our designer will ask you either to come to the store and pick out a water feature in person, or schedule an in person consultation at your home
6. Sign off on the contract and work will start as soon as our schedule allows!

  That’s it! Can’t wait to talk to you!    

The best time to clean your pond is in the spring, usually in March-April. We provide spring pond cleanings and openings for water features of all types. Simply contact us through the form on this page.

How much does a water feature cost?

Great question, and one you need to know the answer to. We have a couple ways in which you can find out.

1. We’ve built a special tool on our website called the Project Planner that let’s you “build” your own project and you can see exactly what costs what
2. We have physical water garden displays at our store in Denville NJ. Come on out and see them for yourself, they are all labeled with signage and pricing. You’ll be able to see some of the water features listed on our Project Planner in person at our store.

If you’re refilling your pond more often than usual, that’s a sign something’s off. Leaks can happen from a torn liner, cracked plumbing, or even a shifted rock. Look for soggy ground nearby, sudden drops in water level, or water staining around the edges. We do leak detection all the time, and we can help pinpoint the issue.

Sure, some folks try — and we even have DIY articles to help! But here’s the deal: if you’re not sure whether it’s the liner, plumbing, or the skimmer, it can turn into a guessing game real fast. We’ve been fixing water features for over 20 years, so if the DIY route gets frustrating, we’re just a call away.

We see this a lot. Your friend meant well — but now you’re stuck with a water feature that doesn’t work right. Whether it’s plumbing issues, poor design, or filters that just can’t keep up, we’ve got the experience to redesign or renovate it so it actually works… and looks beautiful.

Every project’s different. A quick pump swap is a lot different than reworking an entire filtration system. After a site visit, we can give you a realistic quote — and no, we won’t pressure you into stuff you don’t need.

Absolutely. Whether it’s a bubbling urn, a spillway bowl, or a pondless waterfall, we’ve got the tools and the know-how to get it flowing again.